Customer Quality Resident - Account (m/f/d)

Company Description

LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies employs about 85,000 people in 23 countries and generated consolidated sales of EUR 5 billion in 2024.

The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.

Job Description

Join LEONI’s quality team and become the key link between our production sites and the customer. As a Customer Quality Resident, you will act as the first point of contact for our OEM customer, supporting daily communication, solving quality issues, and ensuring smooth cooperation across departments.

You will play an active role in managing customer expectations, participating in quality meetings and audits, and coordinating all quality-related actions directly at the customer’s location.

Your work will directly contribute to improving customer satisfaction, resolving escalations, and supporting LEONI’s reputation as a reliable partner in the automotive industry.

What will be your responsibilities?

• Acting as the first contact for customers and production sites in case of quality problems and escalations
• Maintaining internal and external customer portals to ensure accurate and timely communication
• Supporting the deployment of LEONI’s quality strategy based on customer-specific requirements
• Participating in quality meetings with the customer / production plants and supporting during process audits and PPAs (Production Process and Product Approvals)
• Assisting in problem-solving processes and follow-up of containment and rework actions at customer sites
• Organizing and coordinating rework activities and ensuring proper documentation
• Supporting the Supply Chain team in resolving logistics-related complaints (e.g. transport, packaging, sequencing changes) and proposing corrective solutions
• Supporting technical and model year changes, including coordination of sampling processes with OEM customers
• Supporting by 8D reports for customer complaints, including root-cause analysis and corrective actions, and maintaining complaint records in internal systems (e.g. Omnitracker)
• Managing the ordering of material needed for customer repairs and internal stock

Qualifications and Experience

What do we expect from you?

• Education in engineering, quality or a comparable technical field
• Experience in quality management, ideally in the automotive industry or a related field
• Understanding of quality standards, customer-specific requirements, and complaint handling processes
• Knowledge of quality tools such as 8D, FMEA, control plans, and problem-solving methods
• Strong organizational and communication skills, with the ability to manage cross-functional tasks
• Structured and proactive approach with a focus on solutions
• Fluent spoken and written English

What qualities do we value in you?

• Care: You pay attention to detail and are committed to delivering high-quality results
• Goal-oriented mindset: You stay focused on achieving results and meeting deadlines
• Responsibility: You take your work seriously, are reliable, and adhere to established standards
• Collaboration: You are a team player who communicates effectively, supports shared goals and works well in cross-functional teams
• Respect: You maintain a professional and considerate approach to both your work and the people around you

Benefits

Financial Benefits:

• 13th salary upon achieving agreed targets
• 4% contribution to the Supplementary Pension Scheme (3rd pillar)
• Financial bonuses (for commuting, improvement suggestions, employee referrals, etc.)
• Rewards for various milestones (wedding, childbirth, years of service, blood donation, etc.)
• Regular salary increases

Working Conditions & Flexibility:

• 37.5-hour work week
• 4 extra days off (so-called sick days)
• Flexible working hours
• Subsidized meals in a company restaurant
• Home office according to internal policies

Educational Activities & Health Support:

• Language learning
• SEDUO – e-learning education platform
• Participation in conferences and workshops
• Health days and vitamin packages
• Personal development in various areas with career growth opportunities

Additional Benefits:

• Discount benefits (Cafeteria Edenred program, LEONI IT bazaar, etc.)
• Material gifts (welcome package, LEONI branded items, flowers for International Women’s Day, etc.)
• Company events and team activities

Basic gross guaranteed salary: from 2000 EUR/Brutto +13th salary The final basic wage component will be adjusted to individual skills and experience of selected candidate.